FAQs

DAMAGED OR FAULTY GOODS
In the unfortunate event that an item arrives damaged through the delivery process, please call us on 03 9681 7878 to organise for the item to be returned and a replacement organised.

Damaged goods must be returned within 7 days and notified in writing within 24 hours of receipt.

If your request to return an item is approved you must return the product in it's original, resalable condition including the packaging and hang tags within 2 days of receipt of authorisation. We will need a copy of your receipt. We will credit your return using the same method of payment but excluding the incurred freight charges.

If you wish to cancel your order, please contact Co.Co immediately on 03 9681 7878. Once payment for an order has been accepted, cancellation is at the discretion of Co.Co. Please note there is no exchange or refund on Sale Items.

All products are carefully packed to endure reasonable handling through the delivery process. We are not responsible for damage resulting from abnormal or extreme delivery conditions. Please note T&Cs applicable of our courier service should a damage occur due to courier responsibility. 

CHANGE OF MIND ON GOODS
If you simply change your mind returns are at the discretion of Co.Co. Please call us on 03 9681 7878 for a Returns Authorisation Number before returning goods and include your receipt of purchase with your return.

When returning goods please use a reliable method of postage, as Co.Co will not be held responsible for any items you return which go missing or become damaged in transit. The customer is responsible for postage costs back to Coco & Creme Living.

GOODS RECEIVED IN ERROR
If you receive goods in error please contact Co.Co to arrange return at our expense. 

GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

SHIPPING
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

PRIVACY POLICY
When you make a purchase from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.